Refund policy
Returns and withdrawal
Contact us within 14 days of delivery if you want to return an eligible, non-personalised product. To qualify, the item must be unused, in the condition received and in its original packaging. Proof of purchase is required.
Contact badtastenailshop@gmail.com before sending anything back. We will provide the return instructions and return address. Items returned without first contacting us may not be accepted. Unless the item is defective, incorrect or otherwise non-conforming, the customer is responsible for the return shipping cost.
Made-to-order and personalised products
Most Bad Taste Nails sets are made after the order is placed in the selected shape, length and size. Products made to the customer's specifications, including custom-size, personalised and special-order products, cannot be returned or exchanged where the legal exception for non-prefabricated or personalised goods applies.
This exception does not limit your statutory rights if an item is damaged, incorrect, defective or otherwise not in conformity with the order.
Damaged, incorrect or non-conforming items
Please inspect the order after delivery. If an item is damaged, incorrect or does not match the order, contact badtastenailshop@gmail.com promptly with the order number and clear photos so we can assess the issue and provide the appropriate remedy.
Cancellations
Because products are handmade to order, production may begin soon after purchase. Contact us immediately if you need to request a cancellation. Cancellation may not be possible once production of a made-to-order or personalised product has begun. Your statutory consumer rights remain unaffected.
Exchanges
Contact us before requesting an exchange. Made-to-order, personalised and custom-size products cannot be exchanged where the custom-goods exception applies. For eligible standard products, we will confirm the available options and return instructions.
Refunds
We will notify you after an eligible return has been received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to process the refund. If more than 15 business days have passed since approval, contact badtastenailshop@gmail.com.